sociilabs.com
Effective Date: February 11, 2026
SociiLabs ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sociilabs.com (the "Website").
This Privacy Policy applies to information collected by:
Please read this Privacy Policy carefully. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.
We collect information you voluntarily provide when you interact with our Website, including:
When you visit our Website, we automatically collect certain information about your device and your visit, including:
We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our Website. These technologies help us analyze website traffic, understand user behavior, and improve your experience.
Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain cookies, or notify you when cookies are being set. Please note that disabling cookies may affect the functionality of the Website. For more information on how to manage cookies, visit your browser's help section or www.allaboutcookies.org.
We use the following third-party services that may collect information from visitors to our Website:
We use Google Analytics, a web analytics service provided by Google LLC, to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used before coming to our Website. Google's use of data is governed by Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use Google Tag Manager to manage website tags and tracking codes. Google Tag Manager itself does not collect personal information, but it facilitates the implementation of tags that may collect data. Google Tag Manager operates under Google's privacy practices.
We use Meta Pixel, a tracking code provided by Meta Platforms, Inc. (formerly Facebook, Inc.), to measure the effectiveness of our advertising, understand how users interact with our Website, and deliver targeted advertisements on Meta platforms (Facebook, Instagram). Meta Pixel may collect information including pages visited, actions taken on our Website, device information, and IP address. This information may be linked to your Meta account if you are logged in. For more information about how Meta collects and processes data, please refer to Meta's Data Policy. You can manage your ad preferences in your Facebook settings or opt out of interest-based advertising through the Digital Advertising Alliance.
We use Intercom, a customer messaging platform provided by Intercom R&D Unlimited Company, to facilitate communication with visitors and provide customer support through our Website. Intercom may collect information including your name, email address, the content of your messages, IP address, browser type, device information, and your interactions with our Website. This information is used to provide and improve customer support services. Intercom's use of data is governed by Intercom's Privacy Policy.
Our Website may utilize Fin AI Agent, an AI-powered customer support feature provided by Intercom. When you interact with Fin AI Agent, your messages and inquiries may be processed using artificial intelligence and machine learning technologies to provide automated responses. Information you provide during these interactions may be stored and processed by Intercom's systems. Intercom implements a zero data retention policy with its LLM (Large Language Model) providers, meaning customer messages and responses are not retained or used for training their AI models. For more information on how Intercom protects data in AI-powered features, please visit Intercom's security documentation.
IMPORTANT:
You will be informed when you are interacting with an AI agent. Please do not share sensitive personal information, confidential business data, or any information you would not want stored or processed through AI-powered features.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, our legal basis for collecting and using your personal data depends on the specific context in which we collect it:
Your personal data may be transferred to and processed in countries other than your country of residence, including the United States and Pakistan. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law. Such safeguards may include the use of Standard Contractual Clauses approved by relevant data protection authorities, reliance on adequacy decisions, or other mechanisms recognized under applicable data protection laws.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of our processing and the legal obligations we are subject to. When we no longer need your personal data, we will securely delete or anonymize it. For inactive visitors, Intercom automatically deletes information after 9 months in line with data minimization principles.
Depending on your location and applicable law, you may have certain rights regarding your personal data:
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the "sale" or "sharing" of personal information, the right to non-discrimination, and the right to correct inaccurate personal information. We do not sell your personal information. To exercise your CCPA/CPRA rights, please contact us using the information provided below.
To exercise any of these rights, please contact us using the contact information provided in Section 14 below. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.
We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, regular security assessments, and secure data storage practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any information you provide through the Website.
Our Website is not directed to children under the age of 13 (or 16 in the EEA/UK), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child, please contact us immediately.
Some web browsers may transmit "Do Not Track" (DNT) signals to the websites you visit. Our Website does not currently respond to DNT signals. You can manage your privacy preferences by adjusting your browser settings and using the opt-out mechanisms described in this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this Privacy Policy and post the revised version on the Website. We encourage you to review this Privacy Policy periodically. For material changes, we may provide additional notice (such as a notice on our Website or via email, if applicable). Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us at:
If you are located in the EEA or UK and have concerns about our data practices that we have not adequately addressed, you have the right to lodge a complaint with your local supervisory authority.
Last Updated: February 11, 2026