Case Study · ZapBot
Booking without the form. Natural language to confirmed reservation.
A conversational AI agent on the live ZapBook platform — intent parsing, real-time availability, GoHighLevel CRM sync. 71% booking conversion. Under 90 seconds message to confirmed.
Status: Private beta.
Last updated:
Problem
The challenge
The standard booking flow works — and every dropdown is a moment a customer can leave. ZapBook wanted to know whether a conversational experience on existing infrastructure could improve conversion.
Outcome
What we built
ZapBot is a conversational AI agent on the live ZapBook platform. Natural language intent parsing extracts date, time, party size, and activity; it queries availability in real time and confirms or offers alternatives. GoHighLevel CRM integration means every confirmed booking creates or updates a contact automatically.
- →Conversational AI booking agent
- →Natural language intent parsing
- →Real-time availability + alternatives
- →GoHighLevel CRM integration
- →Edge case handling (ambiguous dates, pricing)
Tech stack
Full stack used on this build
Screenshots
Product in context
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